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Job Summary

The Box Office Manager oversees all aspects of ticketing operations for various events within the Athletics Department and the Houston Field House. The manager is responsible for managing ticket sales and customer service to ensure efficient and successful ticketing processes. In addition, with the guidance from the Director, Ticket and Revenue Generation, the manager assists in generating revenue through ticket sales, cultivating season ticket holders and enhancing relationships with existing sponsors.

Minimum Qualifications

• Associate’s degree in a related field
• Three years of related experience related to customer service, cash and payment handling, reconciliations, and relationship building.

Relevant combinations of education, training and experience may be considered.

Preferred Qualifications

• Experience with box office operations and/or ticketing systems 

Minimum Knowledge, Skills, and Abilities

• Ability to read and interpret event seating charts
• Ability to operate a computerized ticketing system
• Ability to work weekends and evenings
• Ability to stand for extended periods of time
• Ability to work independently and as part of a team
• Knowledge of basic accounting principles
• Requires excellent communication, organizational, interpersonal skills, and customer service skills.
• Ability to compose routine correspondence and reports
• Ability to prioritize work
• Ability to handle several tasks simultaneously
• Ability to work in fast paced environment
• Strong attention to detail

Shift

Non Standard Shift: Hours for this position are built around campus athletic events, which often take place during evenings and weekends.

Starting Salary/Rate

Expected hiring amount: $55,500 per year

Pay transparency disclosure: The selected candidate’s salary will be determined based on factors that include the available budget, internal equity, and the final candidate’s qualifications, experience, education and other job-related credentials. This hiring range is provided as Rensselaer’s good faith estimate of the expected hiring range at the time of posting.

Application instructions

Follow the on-screen prompts to create a brief online profile. Please be ready to upload your resume and cover letter.

If you need assistance with the online application process, please contact careers@rpi.edu.

Applications will be accepted until the position is filled.

Total Compensation and Benefits Information

Rensselaer’s Total Compensation Program is designed to provide stable pay growth, a comprehensive and affordable benefits package, and a comprehensive and affordable retiree medical and prescription plan. Rensselaer is recognized locally and nationally for the depth and breadth of its compensation and benefits program. Our goal is to provide you and your family with a comprehensive health and welfare program as an umbrella of financial security and protection during your employment. For more information, please visit Benefits | Human Resources (rpi.edu).

We welcome candidates who will bring diverse cultural, ethnic, national and international perspectives to Rensselaer’s work and campus communities.

Rensselaer Polytechnic Institute is an Affirmative Action/Equal Opportunity, Race/Gender/Veterans/Disability Employer.